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Frequently Asked Questions

Thanks for shopping with Y Groser Harlech. Below are some Frequently Asked Questions (FAQs) which may assist you with your order. 

You may also like to see our Delivery Policy and our Terms & Conditions which may be of assistance. 

Gift cards

All gift cards are valid for 12 months from purchase. After this point the card will no longer work in store.

Gift cards are used in store only at this time.

Food & Drink

Will I receive exactly what is shown in each hamper or gift bag?

Generally speaking, yes. However, we may substitute some items should one of the items shown be out of stock. The substitution is selected by people rather than robots, and will always be in keeping and always of the same or greater value. We will tell you if we cannot substitute something specific. 

Order for National Delivery

When will my order arrive?

We aim to process and dispatch your order within 4-5 business / working days. We dispatch orders using the 48 hour service with our preferred carrier Royal Mail. If you place your order at the weekend or UK bank holidays things may take a little longer. 

Who is your preferred carrier?

We use Royal Mail for all of our national deliveries. Whilst slightly more expensive than others, we find them to be quite good at not dropping things!

I missed my delivery, what happens?

The courier will leave a card for you to arrange re-delivery and communicate this with you via SMS. Note that they will only rearrange delivery once. If you miss delivery a second time, your parcel will be returned to us. We reserve the right to charge for redelivery if this happens. If you are sending a gift, please ensure you put the recipient's contact details on the order (particularly their phone number) as this will be used for the carrier updates.

Will there be paperwork in the box with my order?

No, we do not include invoices or order information with your parcel or gift, everything is done by email.

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